:root{--amber:#f5b300;--amber-dark:#cf9600;--amber-light:#fff4d9;--ink:#1a1a1a;--ink-soft:#3a3a3a;--text-primary:#1f2124;--text-secondary:#6b6f76;--border-color:#e4e4e7;--bg-page:#f7f7f8;--bg-white:#fff;--danger:#d64545;--danger-light:#fbeaea;--success:#2e9e6b;--info:#2563eb;--radius:12px;--radius-sm:8px;--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif}*{box-sizing:border-box;margin:0;padding:0}html,body{font-family:var(--font-sans);color:var(--text-primary);background-color:var(--bg-page)}button,input,select,textarea{font-family:inherit;font-size:14px}h1{font-size:22px;font-weight:700}h2{margin-bottom:12px;font-size:16px;font-weight:600}.app-container{min-height:100vh;display:flex}.sidebar{background:var(--ink);color:#f4f4f5;flex-direction:column;width:240px;height:100vh;padding:20px 16px;display:flex;position:fixed;top:0;left:0;overflow-y:auto}.sidebar-header{justify-content:space-between;align-items:center;margin-bottom:28px;display:flex}.sidebar-logo{color:#f4f4f5;letter-spacing:.2px;font-size:18px;font-weight:500}.sidebar-logo strong{color:var(--amber);font-weight:700}.sidebar-toggle{color:#f4f4f5;cursor:pointer;background:0 0;border:none;font-size:20px;display:none}.sidebar-nav{flex-direction:column;flex:1;gap:4px;display:flex}.nav-link{color:#d4d4d8;border-radius:var(--radius-sm);padding:10px 12px;font-size:14px;text-decoration:none;transition:background-color .15s,color .15s}.nav-link:hover{color:#fff;background:#ffffff0f}.nav-link.active{background:var(--amber);color:var(--ink);font-weight:600}.btn-logout{color:#f4f4f5;border-radius:var(--radius-sm);cursor:pointer;background:0 0;border:1px solid #fff3;margin-top:16px;padding:10px 12px;font-size:14px}.btn-logout:hover{background:#ffffff14}.main-content{flex:1;max-width:1200px;margin-left:240px;padding:28px 32px}@media (width<=768px){.sidebar{width:100%;height:auto;padding:12px 16px;position:relative}.sidebar-toggle{display:block}.sidebar-nav{flex-direction:column;margin-top:12px;display:none}.sidebar.open .sidebar-nav{display:flex}.main-content{margin-left:0;padding:20px 16px}}.page{flex-direction:column;gap:20px;display:flex}.page-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.card{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--radius);padding:20px}.btn{border-radius:var(--radius-sm);cursor:pointer;border:none;padding:10px 16px;font-size:14px;font-weight:600}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:var(--amber);color:var(--ink)}.btn-primary:hover:not(:disabled){background:var(--amber-dark)}.btn-secondary{background:var(--bg-white);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover:not(:disabled){background:var(--bg-page)}.btn-link{color:var(--info);cursor:pointer;background:0 0;border:none;padding:4px 6px;font-size:13px}.btn-link-danger{color:var(--danger)}.link-back{color:var(--text-secondary);font-size:14px;text-decoration:none}.link-back:hover{color:var(--text-primary)}.login-container{background:var(--ink);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-box{background:var(--bg-white);border-radius:var(--radius);text-align:center;width:100%;max-width:380px;padding:40px 36px}.login-logo{color:var(--ink);margin-bottom:20px;font-size:20px;font-weight:500;display:block}.login-logo strong{color:var(--amber-dark);font-weight:700}.login-box h1{margin-bottom:6px;font-size:18px}.login-subtitle{color:var(--text-secondary);margin-bottom:24px;font-size:13px}.login-box form{text-align:left}.login-box .btn{width:100%;margin-top:8px}.form-group{margin-bottom:16px}.form-group label{color:var(--text-secondary);margin-bottom:6px;font-size:13px;font-weight:600;display:block}.form-group input,.form-group textarea,.select-input{border:1px solid var(--border-color);border-radius:var(--radius-sm);background:var(--bg-white);width:100%;color:var(--text-primary);padding:10px 12px}.form-group input:focus,.form-group textarea:focus,.select-input:focus{border-color:var(--amber);outline:none}.form-actions{justify-content:flex-end;gap:10px;margin-top:8px;display:flex}.checkbox-label{color:var(--text-secondary);align-items:center;gap:8px;font-size:14px;display:flex}.error-message{background:var(--danger-light);color:var(--danger);border-radius:var(--radius-sm);padding:10px 14px;font-size:13px}.info-message{background:var(--amber-light);color:var(--amber-dark);border-radius:var(--radius-sm);padding:10px 14px;font-size:13px}.empty-state{color:var(--text-secondary);text-align:center;padding:32px 12px;font-size:14px}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;display:grid}.stat-card{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--radius);flex-direction:column;gap:4px;padding:16px 18px;display:flex}.stat-card--erro{border-color:var(--danger)}.stat-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.4px;font-size:12px}.stat-value{color:var(--ink);font-size:26px;font-weight:700}.stat-hint{color:var(--text-secondary);font-size:12px}.periodo-selector{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--radius-sm);gap:4px;padding:4px;display:flex}.periodo-btn{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-radius:6px;padding:6px 14px;font-size:13px;font-weight:600}.periodo-btn.active{background:var(--amber);color:var(--ink)}.bar-chart-wrapper{flex-direction:column;gap:10px;display:flex}.bar-chart{width:100%;height:auto}.bar-chart-gridline{stroke:var(--border-color);stroke-width:1px}.bar-chart-axis-label{fill:var(--text-secondary);font-size:10px}.bar-chart-bar--entrada{fill:var(--amber)}.bar-chart-bar--saida{fill:var(--ink-soft)}.bar-chart-legend{color:var(--text-secondary);gap:16px;font-size:12px;display:flex}.legend-item{align-items:center;gap:6px;display:flex}.legend-swatch{border-radius:2px;width:10px;height:10px;display:inline-block}.legend-swatch--entrada{background:var(--amber)}.legend-swatch--saida{background:var(--ink-soft)}.table{border-collapse:collapse;width:100%;font-size:14px}.table th{text-align:left;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.3px;border-bottom:1px solid var(--border-color);padding:10px 12px;font-size:12px}.table td{border-bottom:1px solid var(--border-color);padding:12px}.table tbody tr:last-child td{border-bottom:none}.table-clickable tbody tr{cursor:pointer}.table-clickable tbody tr:hover{background:var(--bg-page)}.row-erro{background:var(--danger-light)}.row-erro-detalhe{color:var(--danger);margin-top:2px;font-size:12px}.table-actions{gap:6px;display:flex}.badge{border-radius:999px;padding:3px 10px;font-size:12px;font-weight:600;display:inline-block}.badge-humano{background:var(--danger-light);color:var(--danger)}.badge-yolanda{background:var(--amber-light);color:var(--amber-dark)}.badge-gatilho{background:var(--bg-page);color:var(--text-secondary);margin:2px 4px 2px 0}.badge-guardrail,.badge-nao-autorizado{background:var(--danger-light);color:var(--danger)}.toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.filtro-group{flex-wrap:wrap;gap:6px;display:flex}.filtro-btn{border:1px solid var(--border-color);background:var(--bg-white);cursor:pointer;color:var(--text-secondary);border-radius:999px;padding:8px 14px;font-size:13px}.filtro-btn.active{background:var(--ink);color:#fff;border-color:var(--ink)}.search-input{border:1px solid var(--border-color);border-radius:var(--radius-sm);min-width:240px;padding:9px 14px}.search-input:focus{border-color:var(--amber);outline:none}.pagination{color:var(--text-secondary);justify-content:center;align-items:center;gap:16px;margin-top:16px;font-size:13px;display:flex}.conversa-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.conversa-meta{color:var(--text-secondary);flex-wrap:wrap;align-items:center;gap:12px;margin-top:6px;font-size:13px;display:flex}.conversa-actions{align-items:center;gap:14px;display:flex}.chat-timeline{flex-direction:column;gap:10px;max-height:60vh;display:flex;overflow-y:auto}.chat-bubble-row{display:flex}.chat-bubble-row--left{justify-content:flex-start}.chat-bubble-row--right{justify-content:flex-end}.chat-bubble{border-radius:var(--radius);max-width:65%;padding:10px 14px;font-size:14px}.chat-bubble--assinante{background:var(--bg-page);border:1px solid var(--border-color);border-bottom-left-radius:2px}.chat-bubble--yolanda{background:var(--amber-light);border:1px solid var(--amber);border-bottom-right-radius:2px}.chat-bubble--humano{background:#e8f0fe;border:1px solid #b6d0fb;border-bottom-right-radius:2px}.chat-bubble-header{text-transform:uppercase;letter-spacing:.3px;color:var(--text-secondary);justify-content:space-between;gap:12px;margin-bottom:4px;font-size:11px;font-weight:700;display:flex}.chat-bubble-texto{white-space:pre-wrap;word-break:break-word}.chat-bubble-footer{color:var(--text-secondary);gap:10px;margin-top:6px;font-size:11px;display:flex}.habilidades-layout{grid-template-columns:280px 1fr;gap:16px;display:grid}@media (width<=900px){.habilidades-layout{grid-template-columns:1fr}}.habilidades-lista{flex-direction:column;gap:16px;max-height:70vh;display:flex;overflow-y:auto}.habilidade-familia h2{text-transform:uppercase;color:var(--text-secondary);margin-bottom:6px;font-size:12px}.habilidade-item{text-align:left;border-radius:var(--radius-sm);cursor:pointer;width:100%;color:var(--text-primary);background:0 0;border:none;justify-content:space-between;align-items:center;padding:8px 10px;font-size:13px;display:flex}.habilidade-item:hover{background:var(--bg-page)}.habilidade-item.active{background:var(--amber-light);font-weight:600}.habilidade-acionamentos{color:var(--text-secondary);font-size:12px}.habilidade-descricao{color:var(--text-secondary);margin-bottom:12px}.habilidade-info{color:var(--text-secondary);gap:16px;margin-bottom:10px;font-size:12px;display:flex}.habilidade-gatilhos{margin-bottom:14px}.habilidade-corpo{background:var(--bg-page);border:1px solid var(--border-color);border-radius:var(--radius-sm);white-space:pre-wrap;word-break:break-word;max-height:50vh;padding:14px;font-size:13px;overflow-y:auto}.switch{width:38px;height:22px;display:inline-block;position:relative}.switch input{opacity:0;width:0;height:0}.switch-slider{cursor:pointer;background-color:#d4d4d8;border-radius:999px;transition:all .2s;position:absolute;inset:0}.switch-slider:before{content:"";background-color:#fff;border-radius:50%;width:16px;height:16px;transition:all .2s;position:absolute;bottom:3px;left:3px}.switch input:checked+.switch-slider{background-color:var(--amber)}.switch input:checked+.switch-slider:before{transform:translate(16px)}.skeleton-loader{background:linear-gradient(90deg,#ececec 25%,#f5f5f5 37%,#ececec 63%) 0 0/400% 100%;border-radius:6px;animation:1.4s infinite skeleton-shimmer}.skeleton-loader--text{height:14px}.skeleton-row{border-bottom:1px solid var(--border-color);padding:12px;display:flex}.skeleton-stat{background:var(--bg-white);border:1px solid var(--border-color);border-radius:var(--radius);padding:16px 18px}.skeleton-card{flex-direction:column;gap:12px;display:flex}.skeleton-card-header{align-items:center;gap:12px;display:flex}@keyframes skeleton-shimmer{0%{background-position:100%}to{background-position:0}}